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Crisis service

Mental Health Support Hotline

24-hour emotional support hotline for general public (co-ordinates about 20 related organisations to provide comprehensive mental support services to the public.)

24-hour

18111
Cantonese, English

Mental Health Direct (Hospital Authority)

24-hour psychiatric health consultation to assist with crisis management or emergency assistance

24-hour

2466 7350
Cantonese

Suicide prevention hotline (The Samaritans)

24-hour suicide prevention hotline and emotional support

24-hour

2896 0000
Cantonese, English, French, German, Hindi, Malay, Mandarin, Panjabi, Spanish, Tagalog and Urdu

Emotional support hotline (The Samaritans Befrienders Hong Kong)

24-hour suicide prevention hotline and emotional support

24-hour

2389 2222
Cantonese

Suicide prevention hotline (Suicide Prevention Services)

24-hour suicide prevention hotline with emotional support

24-hour

2382 0000
Cantonese

24-hour Family crisis hotline (Caritas Family Crisis Support Centre)

24-hour family crisis hotline answered by social workers

24-hour

18288
Cantonese

24-hour youth hotline service (Youth Outreach)

24-hour emotional support hotline for youth

24-hour

9088 1023
Cantonese

Hotline for Carer Support

24-hour support hotline manned by professional social workers

24-hour

182183
Cantonese

Elderly suicide prevention hotline(Suicide Prevention Services)

24-hour suicide prevention hotline with emotional support for elderly

24-hour

2382 0881
Cantonese

24-hour crisis intervention hotline (CEASE Crisis Centre)

24-hour crisis intervention hotline for victims of abuse

24-hour

18281
Cantonese, English

Pride Line (Tung Wah Group of Hospitals)

Supports LGBT+ community support, providing emotional support, professional referrals, group activities and follow-up services handled by a professional social worker

24-hour

2217 5959
Cantonese

Mental Health Enquiry hotline (Baptist Oi Kwan Social Service)

Mental health information and emotional support, with enquires answered by social workers

24-hour information hotline with Social Worker on duty:
Mon-Fri: 10am-1230pm, 2pm-5pm
Tue:7pm-9pm

2535 4135
Cantonese

24-hour enquiries hotline (Social Welfare Department)

24-hour information support hotline and emotional support service during office hours

24-hour information hotline with Social Worker on duty:
Mon-Fri: 9am-5pm
Sat:9am-12pm

2343 2255
Cantonese, English

English emotional support hotline (The Samaritan Befrienders Hong Kong)

Provide suicide prevention and emotional support to English speakers

Mon-Fri: 6:30pm - 10pm

2389 2223
English

Emotional Support Hotline (Joyful Mental Health Foundation)

Emotional support for the general public

Mon-Fri: 10am - 1pm, 2- 5pm
Sat: 10am - 1pm

2301 2303
Cantonese

Youth mental health consultation hotline (Baptist Oi Kwan Social Service)

Hotline answered by social workers to conduct consultations on mental health

Mon-Fri: 10am - 5pm

3413 1543
Cantonese

Youth suicide prevention hotline (Suicide Prevention Services)

24-hour suicide prevention hotline with emotional support for youth

2pm - 2am

2382 0777
Cantonese

uTouch hotline (The Hong Kong Federation of Youth Groups)

Youth emotional support

Mon-Sat: 2pm-2am

2777 8899
Cantonese

DSE hotline (The Hong Kong Federation of Youth Groups)

Emotional support and guidance services for DSE candidates

Mon-Sat: 2pm - 2am

2777 8899
Cantonese

Harmony House

Crisis intervention, counselling, and referral resources for family violence victims

Woman Hotline:24-hour
Man Hotline: Mon – Sat: 10:00 – 18:00 ;
Mon, Wed & Fri: 19:00 – 22:00 (Excluding Public Holidays)
Children hotline: 24-hour

For Female: 2522 0434
For Male: 2295 1386
For Children: 2751 8822

Live Life! Hotline for Elderly

Services for the elderly experiencing depression and suicidal thoughts, providing follow-up and referral services as needed

Mon-Sun: 9am - 9pm

2382 0881
Cantonese

Rainlily Sexual Violence Helpline (Rainlily)

Provide hotline services for victims of sexual abuse

Mon-Fri: 9am - 10pm
Sat: 9am - 1pm

2375 5322
Cantonese, English

Call Mira (The Zubin Foundation)

Support helpline for ethnic minority women in Hong Kong

Mon-Fri: 10am - 4pm (except public holidays)

9682 3100
English, Urdu, and Hindi

Teacher hotline (Education Bureau)

Emotional support hotline services for teaching staff and principals

Mon-Sun: 10am - 10pm

2892 6600
Cantonese

Non-crisis service

Help Me

Mind HK’s bilingual virtual assistant, available 24/7, which uses artificial intelligence to make access to support and information on mental health easier

24-hour

website: https://www.mind.org.hk/help-me/

Open Up

An online text platform designed specifically to cater the needs of youngsters aged 11-35, experiencing emotional distress from different aspects such as family issues, interpersonal relationships and academic stress.

24-hour

fb: hkopenup
ig: hkopenup
wts: 9101 2012
sms: 9101 2012
website: www.openup.hk

ChatPoint (The Samaritans Befrienders Hong Kong)

An online counselling service that supports individuals in emotional
distress and provides a safe space for them to share their feelings with trained volunteers.

Mon-Fri: 4pm - 1am
Sat, Sun and Public Holidays: 8pm - 1am

website: https://chatpoint.org.hk/#/home

Counseling@MHAHK Mobile App (The Mental Health Association of Hong Kong)

A mobile app offering educational resources to promote mental health, including immediate counselling service, mini games, self-tests and assessments.

24-hour

website: https://www.mhahk.org.hk/index.php/service/promoedu/dce/counsellingapp/