Donate
Find Help Now

Peer support

Disclaimer:

This publication is based on a Mind UK publication and the original version may be found here: https://www.mind.org.uk/information-support/a-z-mental-health/

Thank you to Mind UK for sharing their valuable content with us. Content included in Mental Health A-Z is made available free of charge and does not form part of any commercial activity. The adaptation has been done independently by Mind HK and is intended for general information purposes only.

Is peer support right for me? 

Before trying peer support, it might help to ask yourself these questions: 

  • Can I try opening up? It can sometimes be difficult sharing your experiences and feelings. It’s common to feel nervous or worried about what people will say, and it’s likely that your peers will understand. They might feel the same way too and it’s up to you how much you share.
  • Is it the right time? You might decide that peer support isn’t what you need at the moment. Many people use peer support more at certain times and less at others,  depending on what feels helpful at the time. 
  • Do I want to focus on talking or doing activities? You might want to take part in indoor or outdoor activities, or you might prefer talking and discussion. If you’re not sure what feels right for you, it might help to explore different options before deciding. 

“That shared experience of helping someone you don’t know and having them open up to  you is a wonderful, life-affirming experience.” 

  • How do I want to access support? You might find online peer support helpful because you can often access it quickly and can use most websites for free. Or you might prefer to take part in face-to-face support. You might find it helpful to use more than one type of support, or to try different things before deciding what you prefer. 
  • Might it be difficult hearing about others’ experiences? Listening to other people is a big part of peer support. This can help you feel less alone or introduce you to new ways of coping, but there might also be times when other people’s experiences feel unhelpful or triggering for you. 

The kind of support that works for you is completely personal. If you aren’t finding something helpful, you can try something else. 

“I’ll be honest, I had to go through a number of groups before I found one that I felt ok  with and fitted in.” 

Looking after yourself 

When taking part in peer support, it’s important to think about how it might affect your wellbeing. This includes the parts of peer support which may be helpful for you, but also what you might find difficult. For example: 

  • Try to notice how you’re feeling, as there might be times when you aren’t up to supporting others. 
  • You should feel free to share what you feel comfortable with, but it’s worth thinking about how it makes you feel and how it might affect others. 
  • Remember to take time out if you need a break for any reason. 
  • Make sure you know how to get help in a crisis. For example, you can call Samaritans (multiple languages) 24 hours a day on 28960000, or Samaritan Befrienders (Chinese) on 2389 2222 

What if peer support doesn’t work for me?

Although many people find peer support helpful, not everyone does. You might find that it doesn’t suit you, or doesn’t meet your needs. If you’ve tried something and it hasn’t helped, it’s important not to blame yourself. 

Some people find peer support useful at some times and not others. If it’s not the right thing for you now, you should still be able to access it in the future if you want to. 

See our guide to seeking help for a mental health problem for other options you could explore. 

What if I have a complaint? 

If you have a complaint, it could help to discuss your concerns with whoever organises your peer support group or service and ask about any ways you can make a complaint.  You could also discuss it with your peers, if you feel comfortable doing so. 

Instagram Facebook-f Linkedin
What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

 

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggle.

 

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

 

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

Is peer support right for me? 

Is peer support right for me? 

Before trying peer support, it might help to ask yourself these questions: 

  • Can I try opening up? It can sometimes be difficult sharing your experiences and feelings. It's common to feel nervous or worried about what people will say, and it's likely that your peers will understand. They might feel the same way too and it's up to you how much you share.
  • Is it the right time? You might decide that peer support isn't what you need at the moment. Many people use peer support more at certain times and less at others,  depending on what feels helpful at the time. 
  • Do I want to focus on talking or doing activities? You might want to take part in indoor or outdoor activities, or you might prefer talking and discussion. If you're not sure what feels right for you, it might help to explore different options before deciding. 

“That shared experience of helping someone you don't know and having them open up to  you is a wonderful, life-affirming experience.” 

  • How do I want to access support? You might find online peer support helpful because you can often access it quickly and can use most websites for free. Or you might prefer to take part in face-to-face support. You might find it helpful to use more than one type of support, or to try different things before deciding what you prefer. 
  • Might it be difficult hearing about others' experiences? Listening to other people is a big part of peer support. This can help you feel less alone or introduce you to new ways of coping, but there might also be times when other people's experiences feel unhelpful or triggering for you. 

The kind of support that works for you is completely personal. If you aren't finding something helpful, you can try something else. 

“I'll be honest, I had to go through a number of groups before I found one that I felt ok  with and fitted in.” 

Looking after yourself 

When taking part in peer support, it's important to think about how it might affect your wellbeing. This includes the parts of peer support which may be helpful for you, but also what you might find difficult. For example: 

  • Try to notice how you're feeling, as there might be times when you aren't up to supporting others. 
  • You should feel free to share what you feel comfortable with, but it's worth thinking about how it makes you feel and how it might affect others. 
  • Remember to take time out if you need a break for any reason. 
  • Make sure you know how to get help in a crisis. For example, you can call Samaritans (multiple languages) 24 hours a day on 28960000, or Samaritan Befrienders (Chinese) on 2389 2222 

What if peer support doesn't work for me?

Although many people find peer support helpful, not everyone does. You might find that it doesn't suit you, or doesn't meet your needs. If you've tried something and it hasn't helped, it's important not to blame yourself. 

Some people find peer support useful at some times and not others. If it's not the right thing for you now, you should still be able to access it in the future if you want to. 

See our guide to seeking help for a mental health problem for other options you could explore. 

What if I have a complaint? 

If you have a complaint, it could help to discuss your concerns with whoever organises your peer support group or service and ask about any ways you can make a complaint.  You could also discuss it with your peers, if you feel comfortable doing so.