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Help Me

Easing access to mental health information 24/7.

Question?

Please email the team at [email protected]

‘Help Me’ is Mind HK’s bilingual virtual assistant, available 24/7, which uses artificial intelligence to make access to support and information on mental health easier. The new version was launched in July 2023.
The pilot version of ‘Help Me’ was launched in 2020 as a collaboration between Mind HK and the family of the late Captain Laurence W. F. Grant, formerly an officer in the British Army who lost his battle with mental health in northern Laos. At the time of his death, Laurence was seeking to develop a new mental health charity, ‘Help Me’, to increase access to affordable mental health care and to raise awareness of mental health in Hong Kong.

Make a cheque payable to “Mind Mental Health Hong Kong Limited”. Please mail your cheque to:

Mind HK, 18/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong

This platform (“Help Me”) contains general information relating to various mental health conditions, treatment, and sources of mental health support in Hong Kong. Such information and content are provided for informational purposes only and are not meant to substitute for the professional advice provided by a doctor or a qualified health care professional. Users should not use the information herein for diagnosing or treating a mental health problem. Users should always consult with a mental health specialist or other health care professional for mental health advice or information about diagnosis and treatment.
We do not collect any personal data for you on the Help Me platform. All data collected will be anonymised. All anonymised data collected from Help Me will be analysed for the sole purposes of app enhancement only. The full privacy policy can be found here.

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What is iACT Service?

Improving Access to Community Therapies (iACT®) is one of the services from Mind HK. Trained Wellbeing Practitioners will offer initial assessment and early intervention for people dealing with mild to moderate symptoms of depression, anxiety, or other emotional difficulties.

 

The service includes 6-8 sessions of low-intensity psychological support, the flexibility of the service allows individuals to receive free and timely support when needed.

If you’re aged between 18 – 65 and are facing some emotional challenges, we would like to invite you to take an online assessment for us to gain a better understanding of your current emotional struggle.

 

If you’re eligible, we’ll get you connected with a Wellbeing Practitioner within two weeks to sort out the next steps.

The service runs for about 3 months and includes 6-8 support sessions, tailored to your needs.

 

We encourage you to attend all sessions and actively practice the tips and exercises provided by your Wellbeing Practitioner.

We take your privacy seriously. Your chats with the Wellbeing Practitioner are confidential.

 

We won’t share any of your info unless you’ve provided consent or if there are risks detected.

This programme isn’t suitable for people facing emergencies, major setbacks, or those diagnosed with serious or complex mental health conditions.

 

If you’re having thoughts of suicide or self-harm, this programme might not meet your needs, so please seek help right away. You can check out Mind HK’s “Find Help Now” page for immediate information and services.

Most of our Wellbeing Practitioners have backgrounds in psychology or counselling and are passionate about mental health. They’ve gone through about 140 hours of intensive training and completed at least 120 hours of supervised clinical practice over 9 months to ensure the quality of service.

 

They’re trained by accredited local experts in the mental health field, including clinical psychologists, counselling psychologists, counsellors, and psychiatrists. Plus, we regularly check how effective our services are. All service outputs and performances are subject to consistent monitoring.

Who is suitable for participating in this programme?

This programme welcomes anyone between the ages of 18 and 65 who may be feeling lost or facing emotional difficulties. Please note that this programme is not suitable for individuals diagnosed with severe or complex mental health conditions.

This programme is not suitable for individuals diagnosed with severe or complex mental health conditions, but suitable for those who experience mild to severe moderate anxiety, mild to moderate depression, or other emotional challenges. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

After signing up, our Wellbeing Practitioner will contact you within two weeks to schedule a convenient time for a 45-minute conversation, either via video or phone call, according to your preference. During the conversation, the Wellbeing Practitioner will understand your current situation and help you gain a better understanding of your emotional state based on the questionnaire you filled out during application. Additionally, they will provide recommendations for appropriate community resources based on your needs, helping you take an important first step in taking care of your mental health.

Although the intervention procedure is mostly standardised, Wellbeing Practitioners will work flexibly with clients to address individual presenting problems and unique characteristics.

Our Wellbeing Practitioners are trained to support people who experience mild to moderate mental health difficulties primarily. This programme is not suitable for the situations mentioned above. If you are currently experiencing a major setback or even having thoughts of suicide or self-harm, please visit the “Find Help Now” page on our Mind HK’s website for immediate information and services.

Your conversations with the Wellbeing Practitioner are absolutely confidential. Any information about you will not be shared with anyone without your consent unless you or others are at immediate risk or the Wellbeing Practitioner has reason to believe that you may be in imminent danger.
Supervisors will monitor trainees’ development throughout the placement to ensure that they are meeting the required level of competency to pass the training course at the end of the placement.

Yes, it is necessary to book an appointment in advance by filling out the form. Additionally, you can select one of the five stores yourself. We will allocate clients to different Wellbeing Practitioners based on their chosen location.

Before having the conversation, we will ask you to fill out a basic questionnaire for preliminary screening assessment. This screening process aims to ensure that the training received by the Wellbeing Practitioners is sufficient to meet the needs of the individuals receiving the service. If it is determined after the screening assessment that the service is not suitable for you, Mind HK will provide alternative recommendations to ensure your safety and support.

For adults who are suitable for this service, all Wellbeing Practitioners have received training on how to identify and respond to safety and risk issues. If you have any concerns about the support process, the Wellbeing Practitioners have appropriate measures in place and will develop response plans based on the urgency of the situation. They can also access support from clinical practitioners from Mind HK or participating organisations.

What private training does Mind HK provide?

Mind HK provides 4 themes of mental health training, including: Supporting Self, Supporting Others, Family Wellbeing and DEI (Diversity, Equity and Inclusion).

 

Check out the brochure here for more information.

Mind HK provides a wide range of standardised mental health training, which can be tailored to different circumstances. Chat with our team to explore more! 

Our trainers come from a diverse, accredited pool of clinically experienced professionals. Check out our trainers’ biographies here.

Yes, the Mental Health First Aid class of Mind HK is internationally accredited by the MHFA International. The content and certification is delivered by trainers certified from the Mental Health Association of Hong Kong. You can find out our trainers accreditation here.

We are here to support your mental health education journey! Reach out to us and chat with our team.

Help Me

Help Me

Easing access to mental health information 24/7.

Question?

Please email the team at [email protected]

‘Help Me’ is Mind HK’s bilingual virtual assistant, available 24/7, which uses artificial intelligence to make access to support and information on mental health easier. The new version was launched in July 2023.
The pilot version of ‘Help Me’ was launched in 2020 as a collaboration between Mind HK and the family of the late Captain Laurence W. F. Grant, formerly an officer in the British Army who lost his battle with mental health in northern Laos. At the time of his death, Laurence was seeking to develop a new mental health charity, ‘Help Me’, to increase access to affordable mental health care and to raise awareness of mental health in Hong Kong.

Make a cheque payable to “Mind Mental Health Hong Kong Limited”. Please mail your cheque to:

Mind HK, 18/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong

This platform (“Help Me”) contains general information relating to various mental health conditions, treatment, and sources of mental health support in Hong Kong. Such information and content are provided for informational purposes only and are not meant to substitute for the professional advice provided by a doctor or a qualified health care professional. Users should not use the information herein for diagnosing or treating a mental health problem. Users should always consult with a mental health specialist or other health care professional for mental health advice or information about diagnosis and treatment.
We do not collect any personal data for you on the Help Me platform. All data collected will be anonymised. All anonymised data collected from Help Me will be analysed for the sole purposes of app enhancement only. The full privacy policy can be found here.

‘Help Me’ is Mind HK’s bilingual virtual assistant, available 24/7, which uses artificial intelligence to make access to support and information on mental health easier. The new version was launched in July 2023.
The pilot version of ‘Help Me’ was launched in 2020 as a collaboration between Mind HK and the family of the late Captain Laurence W. F. Grant, formerly an officer in the British Army who lost his battle with mental health in northern Laos. At the time of his death, Laurence was seeking to develop a new mental health charity, ‘Help Me’, to increase access to affordable mental health care and to raise awareness of mental health in Hong Kong.

Make a cheque payable to “Mind Mental Health Hong Kong Limited”. Please mail your cheque to:

Mind HK, 18/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong

This platform (“Help Me”) contains general information relating to various mental health conditions, treatment, and sources of mental health support in Hong Kong. Such information and content are provided for informational purposes only and are not meant to substitute for the professional advice provided by a doctor or a qualified health care professional. Users should not use the information herein for diagnosing or treating a mental health problem. Users should always consult with a mental health specialist or other health care professional for mental health advice or information about diagnosis and treatment.
We do not collect any personal data for you on the Help Me platform. All data collected will be anonymised. All anonymised data collected from Help Me will be analysed for the sole purposes of app enhancement only. The full privacy policy can be found here.